Eldoret Court Orders mTickets Kenya to Pay Event Organiser KSh527,923 Over Unremitted Ticket Sales

The Eldoret Small Claims Court has ordered mTickets Kenya to pay KSh527,923 to an event organiser after finding that ticket sales revenue collected through the platform was not remitted as agreed.

The dispute arose from the Backyard Soiree event held at Rupa Grounds in Eldoret on October 5, 2025. The event attracted significant attention in the region and was headlined by popular South African Amapiano artist Tyler ICU.

According to court documents, mTickets was contracted to provide ticketing services for the event and was responsible for collecting and processing ticket sales on behalf of the organiser, Vibrant Vibes Entertainment.

Evidence presented before the court showed that a total of 359 tickets were sold through the platform, generating KSh565,800 in revenue. Under the terms of the agreement between the parties, mTickets was entitled to retain an 8 percent commission amounting to KSh39,606, with the remaining proceeds expected to be remitted to the organiser within 72 hours after the event.

However, the money was never transferred.

The court heard that despite repeated demands and follow-ups, the organiser did not receive the funds, prompting legal action to recover the money.

During the proceedings, mTickets argued that there was no valid service agreement between the company and the claimant. However, the court rejected this position after reviewing evidence that included a signed agreement and ticket sales records generated by the platform itself.

In its judgment, the court found that sufficient evidence had been presented to establish a contractual relationship between the parties and that the organiser had successfully proved her claim.

The organiser further told the court that the failure to receive the ticket proceeds caused significant financial hardship. According to her testimony, she was left unable to settle payments owed to performers, suppliers, service providers, and contractors who had worked on the event.

The outstanding obligations reportedly amounted to nearly KSh1 million, creating additional financial pressure in the months following the event.

The ruling is likely to be closely watched by event organisers, promoters, and ticketing companies across Kenya, particularly as digital ticketing platforms continue to play an increasingly important role in the events industry.

The judgment underscores the importance of accountability, transparency, and timely remittance of funds in the management of ticket sales, especially where large-scale events and significant sums of money are involved.